YoloDrive – Safety, Legal & Complaint Handling Policy
This policy is applicable to all users (Drivers and Customers) using the YoloDrive platform via mobile application or website.
1. Nature of Platform
YoloDrive is a technology-based facilitator platform. The company does not directly employ drivers and does not participate in, control, or encourage any criminal, unlawful, or personal conduct between drivers and customers.
2. Zero Tolerance Policy
YoloDrive follows a zero-tolerance policy towards sexual harassment, physical assault, verbal abuse, intimidation, or any form of misconduct. Any prima facie violation may lead to immediate temporary suspension pending investigation.
3. Complaint Handling Process
Complaints may be lodged by customers or drivers through the app, website, or official support channels along with relevant details and evidence, if available.
Customers may cancel a booking at any time through the YoloDrive App or Website. If the driver is already en route to the pickup location, a cancellation fee may apply.
4. Immediate Company Action
Upon receipt of a serious complaint, YoloDrive may temporarily suspend the concerned account purely as a precautionary measure, secure trip data, GPS logs, and communication records, and initiate an internal review.
5. Police & Legal Cooperation
In cases involving cognizable offences, YoloDrive shall fully cooperate with law enforcement authorities and provide lawful access to trip data, KYC details, and technical records as required by law or court order.
6. Liability of Driver (If Found Guilty)
If a driver is found guilty by a competent court of law for offences including but not limited to harassment, assault, or any criminal misconduct, the driver shall be permanently removed from the YoloDrive platform. Such driver shall be liable for penalties, fines, and imprisonment as prescribed under applicable Indian laws. YoloDrive shall not bear any criminal or civil liability for such acts.
7. False Complaint & Customer Liability
If it is legally established that a customer has deliberately made a false, malicious, or fabricated complaint (including false allegations of rape or harassment), YoloDrive reserves the right to permanently terminate such customer’s account
The company further reserves the right to initiate appropriate civil and criminal proceedings for defamation, loss of reputation, and business damages, including recovery of legal costs. Applicable provisions may include IPC Sections 182, 211, 499, and 500, or corresponding provisions under prevailing Indian law.
8. Limitation of Company Liability
YoloDrive shall not be held responsible for the personal conduct of drivers or customers. The company acts solely as a neutral technology intermediary unless otherwise mandated by law or court order
9. Jurisdiction
All disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of courts located in Indore, Madhya Pradesh, India.
10. Policy Updates
YoloDrive reserves the right to modify or update this policy at any time. Updated policies shall be effective upon publication on the website or mobile application.